This Acceptable Use Policy ("Policy") sets out the rules that govern your access to and use of the website at https://novastacks.co.uk (the "Website") and any software, applications, platforms, portals, dashboards, APIs and other services that we operate or host (together, the "Services").
The Website and Services are provided by ForgeAI Studio, a company registered in England and Wales under company registration number 17175307, trading as NovaStacks ("we", "us" or "our").
By accessing the Website or using any of the Services, you agree to comply with this Policy. If you do not accept this Policy, you must not access or use the Website or the Services. This Policy should be read together with any other terms that apply to your use of the Website and the Services.
1. Scope and application
This Policy applies to:
- all visitors to and users of the Website;
- all customers and authorised users of any hosted Service; and
- any content, data, material or communications that you upload, submit, store, transmit, generate or make available through the Website or the Services ("Your Content").
You are responsible for ensuring that everyone who accesses the Website or the Services through your account or on your behalf complies with this Policy.
2. General standards of use
You must use the Website and the Services only for lawful purposes and in a manner that is honest, responsible and respectful of the rights of others. You must not use the Website or the Services in any way that:
- breaches any applicable law, regulation or code of practice;
- is fraudulent, deceptive or misleading;
- infringes the rights of any other person or organisation; or
- could damage, disable, overburden, impair or compromise the Website, the Services or any associated systems, networks or infrastructure.
3. Prohibited content
You must not use the Website or the Services to upload, store, host, transmit, distribute or otherwise make available any content that:
- is unlawful, or that promotes, facilitates or encourages unlawful activity;
- is defamatory, obscene, indecent, hateful or otherwise objectionable;
- depicts or promotes child sexual abuse material, or the exploitation or endangerment of minors;
- promotes violence, terrorism, self-harm or discrimination against any individual or group;
- infringes any intellectual property right, including copyright, trade marks, database rights, design rights or trade secrets;
- discloses confidential information or personal data without a lawful basis or appropriate authority; or
- you do not have the right to upload, store, transmit or share.
4. Prohibited activities
When accessing or using the Website or the Services, you must not:
4.1 Illegal and harmful activity
- engage in, facilitate or promote any illegal activity;
- use the Services to harm, threaten, harass, stalk, bully, abuse or intimidate any person;
- impersonate any person or organisation, or misrepresent your identity or affiliation with any person or organisation.
4.2 Malware and harmful code
- introduce, distribute or facilitate the distribution of any virus, worm, trojan, ransomware, spyware, logic bomb or other malicious or harmful code;
- knowingly upload or transmit any material that contains software vulnerabilities or that is designed to damage, interfere with or compromise the operation of any software, hardware, system or network.
4.3 Unauthorised access and security
- access, or attempt to access, any account, system, network, data or part of the Website or Services that you are not authorised to access;
- circumvent, disable or otherwise interfere with any security, authentication or access-control measure;
- probe, scan or test the vulnerability of the Website, the Services or any associated systems or networks, except where we have given our prior written consent;
- decompile, reverse engineer, disassemble or otherwise attempt to derive the source code of any part of the Services, except to the extent permitted by law.
4.4 Scraping, automated access and abuse
- use any robot, spider, scraper, crawler or other automated means to access, monitor, copy or extract data from the Website or the Services without our prior written consent;
- collect or harvest information about other users or third parties without a lawful basis;
- impose an unreasonable or disproportionate load on the Website, the Services or their infrastructure;
- bypass, or attempt to bypass, any usage limit, rate limit, quota or other technical restriction.
4.5 Spam and unsolicited communications
- send, distribute or facilitate the sending of spam, bulk or unsolicited communications;
- use the Services to send communications that breach any applicable marketing, privacy or electronic-communications laws;
- engage in phishing, spoofing or any other deceptive practice intended to obtain information or access by dishonest means.
4.6 Interference and misuse
- interfere with or disrupt the integrity, availability or performance of the Website or the Services, or the data they contain;
- use the Services to develop a competing product or service, or to benchmark the Services without our prior written consent;
- resell, sublicense or otherwise make the Services available to third parties except as expressly permitted under your agreement with us.
5. Your responsibilities
You are responsible for:
- keeping your account credentials secure and confidential, and for all activity that takes place under your account;
- ensuring that your use of the Services complies with all laws and regulations that apply to you, including data-protection and privacy laws;
- obtaining and maintaining all rights, consents and permissions necessary for Your Content and for our processing of it in accordance with our agreement with you;
- ensuring that Your Content is accurate, lawful and free of malicious code; and
- promptly notifying us if you become aware of any actual or suspected breach of this Policy, or of any unauthorised use of your account.
6. Monitoring
We do not routinely monitor Your Content. However, we reserve the right to review, monitor and investigate use of the Website and the Services where we reasonably consider it necessary to operate, secure and protect the Website and the Services, to comply with our legal obligations, or to enforce this Policy. We may remove, disable access to or restrict any content or activity that we reasonably believe breaches this Policy.
7. Suspension and termination
If you breach this Policy, or if we reasonably suspect that you have, we may take any action we consider appropriate, including:
- issuing a warning;
- removing, restricting or disabling access to any content or material;
- suspending or restricting your access to the Website or the Services, in whole or in part;
- terminating your account or your agreement with us; and
- reporting the activity to the relevant law-enforcement or regulatory authorities, and co-operating with them.
Where it is reasonable and lawful to do so, we will give you notice before taking action. However, where a breach is serious, where it poses a risk to other users, the Services or third parties, or where we are required to act immediately by law, we may take action without prior notice.
We will not be liable for any loss or damage arising from action taken in good faith in response to an actual or suspected breach of this Policy.
8. Reporting abuse
If you become aware of any content or activity that breaches this Policy, or of any security vulnerability, misuse or other abuse of the Website or the Services, please report it to us by email at support@novastacks.co.uk.
Where possible, please include enough detail to allow us to identify and investigate the issue, including a description of the content or activity, where it can be found, and the date and time you observed it. Email is our only contact channel for such reports.
9. Changes to this Policy
We may update this Policy from time to time to reflect changes in our Services, our practices, or applicable law. The version published on the Website is the current version, and the date at the top of this page shows when it was last updated. Your continued use of the Website or the Services after any change takes effect constitutes your acceptance of the revised Policy.
10. Contact us
If you have any questions about this Policy, please contact us by email at support@novastacks.co.uk.
This Policy is provided by ForgeAI Studio (company registration number 17175307, registered in England and Wales), trading as NovaStacks.